Refund & Return Policy
We want you to love your purchase. If you receive a product that is defective, damaged, or incorrect, here is our refund policy:
7-Day Replacement & Return Policy
- You can request a replacement or refund within 7 days of delivery.
- Unboxing Video Mandatory: To prevent fraud and secure your request, customers MUST record a continuous, unedited unboxing video showing the shipping label and the opened box demonstrating the issue. Please send this video to admin@xenlogy.com.
Exclusions
Items showing physical damage caused by improper usage, water log, or modification after receipt are not covered by our return policy.
Refund Process
Approved refunds will be processed back to your original payment method (UPI/Card/Netbanking) or bank account for COD orders within 5-7 business days.