{"id":12,"date":"2026-07-05T01:42:55","date_gmt":"2026-07-05T01:42:55","guid":{"rendered":"https:\/\/shop.xenlogy.com\/?page_id=12"},"modified":"2026-07-05T01:42:55","modified_gmt":"2026-07-05T01:42:55","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/shop.xenlogy.com\/?page_id=12","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<h2>Refund &amp; Return Policy<\/h2>\n<p>We want you to love your purchase. If you receive a product that is defective, damaged, or incorrect, here is our refund policy:<\/p>\n<h3>7-Day Replacement &amp; Return Policy<\/h3>\n<ul>\n<li>You can request a replacement or refund within <strong>7 days<\/strong> of delivery.<\/li>\n<li><strong>Unboxing Video Mandatory:<\/strong> To prevent fraud and secure your request, customers MUST record a continuous, unedited unboxing video showing the shipping label and the opened box demonstrating the issue. Please send this video to <strong>admin@xenlogy.com<\/strong>.<\/li>\n<\/ul>\n<h3>Exclusions<\/h3>\n<p>Items showing physical damage caused by improper usage, water log, or modification after receipt are not covered by our return policy.<\/p>\n<h3>Refund Process<\/h3>\n<p>Approved refunds will be processed back to your original payment method (UPI\/Card\/Netbanking) or bank account for COD orders within 5-7 business days.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy We want you to love your purchase. If you receive a product that is defective, damaged, or incorrect, here is our refund policy: 7-Day Replacement &amp; Return Policy You can request a replacement or refund within 7 days of delivery. Unboxing Video Mandatory: To prevent fraud and secure your request, customers [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.xenlogy.com\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.xenlogy.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.xenlogy.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.xenlogy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":0,"href":"https:\/\/shop.xenlogy.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"wp:attachment":[{"href":"https:\/\/shop.xenlogy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}